Empathy highlights five emotional attitudes: understanding others: perceiving the feelings and outside perspectives and interest po their concerns. Help others to develop: to realize the possibilities of development of others, strengthen their skills and stimulate their capacity. Service orientation: anticipate, recognize and satisfy needs of others. Educate yourself even more with thoughts from Danny Meyer. Leverage diversity: develop opportunities through diverse people. Political awareness: interpret the social, political and emotional currents of the Group and the power of relationships among its members.
Social skills: set of behaviours, make clear in relations with other beings to induce desired responses. They comprise eight emotional capabilities: influence: devise effective tactics of persuasion. Communication: Practicing a good listen and develop compelling messages. Conflict management: know how to negotiate and resolve disagreements that arise within a group. Leadership: Ability to inspire and guide individuals or groups.
Catalyst for change: start or handle new situations. Links: feed and strengthen the interpersonal relationships. Collaboration and cooperation: work with others to achieve shared goals. Computer skills: being able to create synergy for the persuasion of collective goals. The importance of emotional intelligence in organizations is that it provides important tools so that the individual can function in a competitive world, changing, demanding and globalized. Individuals faster and high to ascend in their careers professionals are those who have a greater emotional intelligence coefficient, since emotions determine the level of performance that we are able in a State of balance or emotional imbalance, as well as determine what kind of relations will keep with our subordinates (leadership), our superiors (adaptability) or our peers (teamwork). Emotions determine how we respond, we communicate, we behave and operate at work or the company.